Live Chat Blog

Live Chat Support: How we train our live chat support agents for empathy

By: Bill Jennings on 03/02/21 8:05

In any business, two-thirds of customers have a problem that needs to be addressed. They also have plenty of negative feedback that makes handling live chat service all the ...

How live customer chat support helps law offices

By: Bill Jennings on 02/23/21 8:02

This past year, law firms worldwide have faced more challenges in their day-to-day work. With social distancing methods in place, lawyers have become more limited in obtaining ...

Economic Benefits of Outsourcing Chat Support Services

By: SiteStaff Team on 02/17/21 7:59

In today’s world, where customer service is everything, it’s not enough to have just one channel to provide customer support for your business. Customers are always looking for ...

The Case for Outsourcing Customer Support: Essential Facts and Stats

By: Bill Jennings on 02/08/21 12:42

Outsourcing telephone customer support has been an option for decades, but the more recent advent of live chat customer support makes an even stronger case for the practice. As ...

How Do I Get Live Chat on My Website?

By: Bill Jennings on 02/01/21 9:39

Adding live chat to a website may seem like a technical quagmire, but it’s really as simple as adding a line of code to the website; Then, poof! You have live chat support on ...

What are Back-Office Services?

By: Jonathan Bryant on 01/21/21 13:56

Keeping a professional firm or practice running smoothly and profitability requires multiple levels of operation. One of the most essential levels is what is known as ...

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