Plastic Surgery Website: How to Build Trust with Prospective Patients

Building trust, right from the start, is key to a sound doctor/patient relationship. Since first impressions are forever, and websites are often the place prospective patients ...
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Lead Generation Solutions for Senior Living During the Coronavirus

Generating leads in the senior living industry has always been labor intensive, but never more than during the last year. With a light beginning to shine at the end of the ...
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Planning for Customer Support Outsourcing

Providing excellent customer support is more complicated than ever. Because of continually rising customer service standards, customers expect only the best from companies they ...
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The Evolution of Live Customer Service

Over the past few decades, the ways people communicate with businesses have gone through significant changes, all of which contributing to where we are today: live customer ...
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Live Chat Support: How we train our live chat support agents for empathy

In any business, two-thirds of customers have a problem that needs to be addressed. They also have plenty of negative feedback that makes handling live chat service all the ...
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How Live Customer Chat Support Helps Law Offices

This past year, law firms worldwide have faced more challenges in their day-to-day work. With social distancing methods in place, lawyers have become more limited in obtaining ...
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