Artificial Intelligence: Good, not Great?

"AI" (artificial intelligence) has been all the rage this week.  Okay,  AI has been all the rage for some time now.  It has been all the rage for 20 years!  So, why does anyone ...
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Just How Important is First Contact?

This is great insight for the senior living industry and the logic applies to your business, too!
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Should I outsource my Live Chat service, or do it myself?

We at SiteStaff believe in the mindset of being the best we can be and to outsource everything else.
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Proactive vs. Reactive – What’s More Effective?

  I was on a phone call yesterday with the CEO of a local marketing firm.   We were discussing different marketing approaches designed to drive traffic to websites when the ...
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Live Chat - It’s a No-Brainer

On any given day, business leaders are faced with making effective business decisions. C-Level Executives make dozens of difficult choices every day that influence the ...
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Five Minutes a Day to Manage Your Reputation Online

According to Digimind, over 80% of reputation damage comes from a mismatch between "the buzz and the reality." No one knows their business better than you.  If you're like us ...
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