Economic Benefits of Outsourcing Chat Support Services

In today’s world, where customer service is everything, it’s not enough to have just one channel to provide customer support for your business. Customers are always looking for ...
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The Case for Outsourcing Customer Support: Essential Facts and Stats

Outsourcing telephone customer support has been an option for decades, but the more recent advent of live chat customer support makes an even stronger case for the practice. As ...
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How Do I Get Live Chat on My Website?

Adding live chat to a website may seem like a technical quagmire, but it’s really as simple as adding a line of code to the website; Then, poof! You have live chat support on ...
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What are Back-Office Services?

Keeping a professional firm or practice running smoothly and profitability requires multiple levels of operation. One of the most essential levels is what is known as ...
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How is Live Chat Effective for Customer Service?

Great customer service is and always will be key to keeping clients and patients happy and coming back. But until the advent of live chat, customer service was also a waiting ...
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How Live Customer Chat Support Helps Assisted Living Communities

Senior living communities have had a tough year but met the extraordinary challenges of the COVID-19 pandemic head on. As we look forward to brighter days ahead, it’s time to ...
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