Planning for Customer Support Outsourcing

Providing excellent customer support is more complicated than ever. Because of continually rising customer service standards, customers expect only the best from companies they ...
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The Evolution of Live Customer Service

Over the past few decades, the ways people communicate with businesses have gone through significant changes, all of which contributing to where we are today: live customer ...
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Live Chat Support: How we train our live chat support agents for empathy

In any business, two-thirds of customers have a problem that needs to be addressed. They also have plenty of negative feedback that makes handling live chat service all the ...
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How Live Customer Chat Support Helps Law Offices

This past year, law firms worldwide have faced more challenges in their day-to-day work. With social distancing methods in place, lawyers have become more limited in obtaining ...
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Economic Benefits of Hosted Chat Support Services

In today’s world, where customer service is everything, it’s not enough to have just one channel to provide customer support for your business. Customers are always looking for ...
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The Case for Hosted Chat Customer Support: Essential Facts and Stats

Outsourcing telephone customer support has been an option for decades, but the more recent advent of live chat customer support makes an even stronger case for the practice. As ...
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