Live Chat Blog

What are Back-Office Services?

Keeping a professional firm or practice running smoothly and profitability requires multiple levels of operation. One of the most essential levels is what is known as ...

How is Live Chat Effective for Customer Service?

By: Jonathan Bryant on 01/15/21 12:24

Great customer service is and always will be key to keeping clients and patients happy and coming back. But until the advent of live chat, customer service was also a waiting ...

How Live Customer Chat Support Helps Assisted Living Communities

By: Jonathan Bryant on 01/15/21 12:20

Senior living communities have had a tough year but met the extraordinary challenges of the COVID-19 pandemic head on. As we look forward to brighter days ahead, it’s time to ...

Chat Support Service Trends for 2021

By: Jonathan Bryant on 01/08/21 11:58

The past year was a grueling one for professional service firms as they faced the grim realities of the COVID-19 pandemic. But there is a silver lining in the lessons learned!

How to Generate Leads for Senior Living

By: Jonathan Bryant on 12/21/20 6:30

Senior living is a competitive industry with communities constantly vying for new leads and conversions. With COVID-19, getting those leads has become even more difficult as ...

What is the Best Live Chat Software?

By: Jonathan Bryant on 12/16/20 9:35

When researching the best live chat software for professional service firms and practices, it’s not just about service. To compete, the law, finance, health care, and senior ...

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